Having trouble with Radar, Studio, or Tools?
Include module, steps, and iOS / app version. We usually reply within 1–2 business days on weekdays.
Coverage checklist
- Radar — Materials · Dossiers · Graphs · watchlists · filters
- Studio — Hypotheses · notes · arguments · todos · focus · weekly review
- Tools — Calculators · ledger · loan · split · net worth · converter · glance
- Me — Account · mood · bookmarks · daily review · settings
Out of scope: brokerage APIs, live trading, custom research desks.
Resolution hypotheses
File the clue
Module · reproduce steps · screenshots
Triage
Auth · data loss · Studio · Radar · Tools
Resolve
Guidance · workaround · patch
Close
Confirm · fold into FAQ
| Level | Case | First reply |
|---|---|---|
| P1 | Crash / research data wipe risk | Same day* |
| P2 | Sign-in / Studio board blocked | 1 business day |
| P3 | Feed UI · tools · mood quirks | 1–2 business days |
| P4 | How-to | 2 business days |
*Within Mon–Fri hours. Hotline 400-800-2618 · 09:30–18:30.
Folded FAQ
Is StarXTR giving investment advice?
No. It is a personal research workspace for materials, evidence, graphs, and hypotheses — not buy/sell advice or paper trading.
Where is my data stored?
Account digests, bookmarks, reading history, studio boards, and tool logs stay on this device. Delete account removes that account’s local login data, bookmarks, and history.
Guest vs signed-in?
Many Tools work without sign-in. Bookmarks, password change, and account deletion need a local account.
Hypothesis / notes not saving?
Confirm you leave the editor via save/back as the app expects. Note Studio board name and iOS version.
Radar feed empty or filters stuck?
Reset watchlist chip to All / All types, then retry. Mention desk name and material type filters.
Camera for avatar denied?
Enable Photos/Camera in iOS Settings when changing avatar or saving research screenshots.